kg995 Privacy Policy

kg995 ("we", "us", or "platform") operates a trusted online entertainment and betting platform for users in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy describes what information we collect when you use the kg995 website or services, why it is collected, and what rights you have.

By using this platform, you agree to the terms of this privacy policy. Please read it carefully. If you do not agree with any part of this policy, we ask that you stop using our services.

We collect various types of information during registration and use of services on kg995. This information falls into two main categories: information you provide directly and information collected automatically.

1.1 Information You Provide Directly

When you create an account or use our services, you may provide us with the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Bangladeshi National ID (NID) or passport number (for KYC verification)
• Address and district information
• Payment details such as your bKash, Nagad, Rocket, or Upay number
• Bank account details (for bank transfers)
• Information provided when contacting the support team

1.2 Information Collected Automatically

When you use our platform, the following information may be collected automatically through technical means:

• IP address and device type
• Browser and operating system information
• Session logs and records of activity on the platform
• Transaction history and gaming activity information
• Data collected through cookies and similar tracking technologies

We use your information only for legitimate and necessary purposes. Information collected on kg995 is used for the following:

• Account registration and identity verification (KYC process)
• Processing financial transactions related to deposits and withdrawals
• Verifying that users are 21 or older and enforcing responsible gaming policy
• Ensuring platform security and preventing fraud
• Providing customer support, including 24/7 Bengali live chat service
• Sending information about relevant bonuses and promotions
• Improving platform performance
• Fulfilling legal obligations

kg995 takes the protection of your personal information very seriously. We use industry-standard technologies and practices:

3.1 Technical Protection

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-factor authentication option

3.2 Organizational Protection

• Only authorized staff have access to your information
• Strict internal privacy policies and staff training
• A rapid response plan in the event of a data security breach

Although we apply the highest security measures, no system on the internet is completely impenetrable. We therefore ask that you keep your login credentials, such as your password and OTP, completely confidential.

kg995 does not share your personal information with third parties. However, some information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Certain trusted technology partners are used to operate our services, such as payment gateways (bKash, Nagad, Rocket, Upay, and bank transfer processing), game software providers, and customer support platforms. These partners receive only the information needed to perform their designated tasks and are also bound to maintain confidentiality.

4.2 Legal Obligations

We may be required to provide information in response to a court order or a legal demand from a government or regulatory authority. In such cases we will provide only the information legally required.

4.3 Never Sold to Anyone

We want to make it clear that kg995 never sells, rents, or commercially transfers your personal information to third parties.

Cookies and similar tracking technologies are used on the kg995 website. Cookies are small text files stored in your browser.

5.1 Types and Purpose of Cookies

• Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Remembering your preferences such as language and display settings.
• Analytics Cookies: Understanding how the platform is used and improving it.

5.2 Cookie Control

You can control or delete most cookies through your browser settings. However, disabling essential cookies may cause some core features of the platform to not work properly.

We do not retain your personal information longer than necessary. The retention period is determined on the following basis:

• All account information is retained while your account is active.
• Financial transaction records are retained for a defined period after account closure to meet legal and regulatory requirements.
• Fraud prevention information is retained for as long as it remains relevant.
• Once the period ends, information is securely deleted.

As a kg995 user, you have the following rights over your own personal information:

7.1 Right to Access Information

You may request to know what information we hold about you. After receiving your request, we will respond within a reasonable time.

7.2 Right to Correct Information

If any of your information is inaccurate, you may request a correction. This can be done through the support team.

7.3 Right to Request Deletion

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain instances of data processing. To stop such communications, please inform our support team.

7.5 Right to Data Portability

In some circumstances you may request that the information you have provided be made available in a structured and readable format.

kg995 is an age-restricted platform. Our services are available only to individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

If we learn that a minor has registered, that account will be closed immediately and the related information will be deleted.

If you believe a minor has accessed our platform, please notify our support team immediately.

kg995's servers and infrastructure may be located in various countries. Your information may be processed or stored outside Bangladesh. In such cases we ensure that:

• All parties transferring data maintain adequate privacy protections.
• The standards of this privacy policy apply in all locations.
• SSL encryption and other security measures are maintained during transfer.

kg995 reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you via your registered email or through a notice on the platform.

Continued use of the platform after an updated policy is published will be taken as acceptance of the changes. We therefore recommend visiting this page regularly.

The date of each version will be noted at the top of the page under the "Last Updated" section.

If you have any questions, objections, or requests to exercise your rights regarding this privacy policy, please contact us: